Booking Conditions
At ONVIGO, you can expect a seamless and stress-free booking experience from start to finish. Our dedicated travel advisors are committed to providing you with personalized service, expert guidance, and tailored recommendations.
What to Expect When Booking with ONVIGO
Travel Advisors of Onvigo must provide you with specific information about your trip.
This Includes:
Giving you information about the destination that may affect your decision to purchase (for example, health, weather or construction warnings)
Informing you if they charge a service fee for travel counselling, whether or not you decide to book with them
Verifying your information on the ticket, voucher, itinerary and other documents
Providing you with the supplier terms and conditions of your booking, including rules for changing, continuing or cancelling your trip
Informing you about typical travel documents and entry requirements for the destination (for example, passport, visa, vaccinations, affidavits, the timeline to get these documents ready) before booking
Giving you an invoice that is itemized so you understand what you are paying for (with the total cost, business name and contact information, TICO registration number, details on cancellation and insurance etc.)
Letting you know about any trip cancellation insurance and out-of-province health insurance that is available before booking
Consumer Travel Checklist
Get a clear understanding of what you need when working with a travel agency by following this link.