Onvigo Privacy Policy

Effective Date: July 20, 2023

Our Privacy Policy

Onvigo (“Company” “we”, “our”, or “us”) is committed to respecting, protecting the privacy and security of your personal information. We are committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”), individuals who register to use the Services as defined below (“Customers”). This Privacy Policy sets out how we collect, store, process, transfer, share and use your personal information in relation to the use of the Onvigo’s Web sites and the related applications and services offered by Onvigo (collectively, the “Services”).

Before accessing, using or receiving our Services, please ensure that you have read and understood how we collect, store, use and disclose your personal information as described in this privacy policy. By accessing or using our website, you consent to the practices described in this policy.


  1. Information we collect:

We may collect various types of information from users of our website, including but not limited to:

a. Personal Information: This includes information that identifies you personally, such as your name, email address, phone number, and billing information when you contact us.

b. Non-Personal Information: We may also collect non-personal information that cannot be used to identify you. This may include demographic information, browser type, device information, and website usage data.

We also automatically collect information about you indirectly about how you access and use our websites, blogs, mobile sites, applications, widgets and other interactive features (the “Online Services“) and information about the device you use to access the Online Services. For example, we may collect:

  • Information about how you view the Online Services (e.g., the pages you view, the links you click)
  • Information about your browser and usage patterns (e.g., your IP address, browser type and language)
  • Information about the device you use to access the Online Services (e.g., device identifier, device type, model and manufacturer)

We use this information to: present our Services to you on your device; determine news, alerts and other products and services that may be of interest to you for marketing purposes; and monitor and improve our Services and business, and to help us develop new products and services.

If you choose not to provide personal information, we may not be able to provide some or all of the Public Services or Client Services to you or respond to your other requests.


  1. How we use your information:

We may use the information we collect for the following purposes:

a. Providing Services: To process your travel bookings, reservations, and inquiries.

b. Communication: To respond to your inquiries and provide you with relevant information about your travel arrangements.

c. Improving User Experience: To enhance and personalize your experience on our website, and to better understand how visitors use our site.

d. Marketing: From time to time we may send you promotional materials, updates, alerts, news and mailings about our travel services, special offers, and newsletters that we think may be of interest to you. You can opt-out of marketing communications at any time. Client updates, alerts, news and mailings relating to seminars or events.

If you do opt-out of or do not grant consent to receiving marketing related messages from us, we may still send you non-marketing messages, such as communications relating to the provision of Services.

e. Law enforcement, regulators and other parties for legal reasons:

    • To comply with applicable laws, regulations, legal processes, or government requests.
    • Respond to requests from public or government authorities, including public or government authorities outside your country of residence.
    • Exercise or protect our rights, privacy, safety or that of our affiliates, clients, you or others.


  1. How we share your information:

We may share your personal information with third parties under the following circumstances:

a. Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing travel-related services to you. These providers are contractually obligated to handle your data securely and confidentially.

b. Business Partners: We may share your information with business partners when you book travel arrangements that involve their services.

c. Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.

d. Business Transactions: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.

e. Social Media Networks: When you use our Public Services, content that you share through social media may be shared with your social media account provider and your friends, followers or contacts on the connected social network.


  1. Cookies and Similar Technologies:

We may use cookies and similar technologies to collect non-personal information about your browsing activities on our website. This helps us improve user experience, analyze trends, and track user preferences. You can adjust your browser settings to manage cookies preferences or opt-out of non-essential cookies.

We use the following types of cookies:

a. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, if and when applicable.

b. Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that you are finding what they are looking for easily. We may use third-party analytics tools such as Google Analytics, to help us measure traffic and usage trends for the Online Services and to understand more about the demographics of our users.

c. Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region).

The cookies we use are designed to help you get the most from the website but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of our website.


  1. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

We will store your personal information for no longer than necessary and in accordance with our Client obligations and legitimate business interests.


  1. GDPR and PIPEDA (Personal Information Protection and Electronics Document Act) Rights:

If you are a citizen in the European Economic Area, under European law, the General Data Protection Regulation (GDPR) and/or if you are a citizen or resident of Canada PIPEDA grants certain rights in respect of your personal information that we hold:

a. Right of access: You have the right to request access to the personal data we hold about you. Upon receiving such a request, we shall provide a copy of the personal data in a commonly used and machine-readable format.

b. Right of portability: You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.

c. Right to rectification: You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.

d. Right to erasure: You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.

e. Right to restriction: You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.

f. Right to object: You have a right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.

In addition to the above, under PIPEDA you have the:

g. Right to File a Complaint: You have the right to file a complaint with the appropriate regulatory authority (the Office of the Privacy Commissioner of Canada) if you believe that the personal information is not being handled in compliance with PIPEDA.

h. Right to Know about Disclosures: You have the right to be informed when their personal information is disclosed to third parties outside Onvigo. You can refer to “How we use your information” and “How we share your information” section above for details.

i. Right to Limit Use and Disclosure: You have the right to be informed about how your personal information is being used and disclosed by us. You can refer to “How we use your information” and “How we share your information” section above for details.

If you wish to exercise one of these rights, please contact us at dpo@onvigo.com


  1. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.


  1. Our Policy Towards Children:

Our website and services are not intended for children and we do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete it and terminate any account your child has create with us.


  1. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective immediately upon posting. We encourage you to review this page periodically for the latest information. We will update the “last modified” date at the beginning or end of this privacy policy.


  1. Your Choices and Rights:

You have the right to access, update, and correct your personal information. You can also request the deletion of your data or object to the processing of your personal information for direct marketing purposes. Please contact us using the information provided below to exercise your rights.


  1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Onvigo INC

Address: 311-7100 Woodbine Ave. 

Markham, Ontario L3R 5J2

Email: dpo@onvigo.com

Phone: 1-866-341-5475