What Type Of Support Is Provided To Me As A Member Of ONVIGO?

The team at ONVIGO will continue to support you and your new business every single day. We want to ensure that you are getting the most out of your travel career. Our support tools allow you to connect with us in a variety of ways, you choose the one that supports you best.

Included Tools

Unlike other programs offered by some host agencies, ONVIGO has created a program that combines:

Direct Telephone Lines to each support department

Bi-monthly promos & education communication

Social Media channels

Live Chat via your computer or smart phone

Monthly “Let’s Connect” video chats

Email Support

State of the art ticketing system

Peer to Peer Support channels

Professional Mentorship and Development

You also have access to a huge breadth of knowledge from the industry veterans at ONVIGO. So when you have questions about destinations, airlines, cruise lines, resorts, really anything, there is someone you can connect to directly to provide you with the education you need to support your clients and grow your business.

We Complete Your Invoicing

That’s correct! Onvigo understands that when you are bogged down with administrative tasks like Invoicing, it takes away from the time you need to sell travel, research options or to consult with your clients. So, we will complete your invoicing for you. Once you have secured the sale with your client, and you have received the signed authorization forms to complete the purchase your support team at Onvigo gets to work putting your invoice together. We adhere to all of the TICO requirements regarding invoicing and will have your completed invoice back to you with plenty of time for you to review and forward on to your clients.

Well-being Support Services

As an Independent Counsellor, you face unique struggles that may require professional assistance to support your well-being. Onvigo members get free access to a well-being website. A digital workplace wellness platform designed to help empower people to embrace wellbeing.  Onvigo wants to ensure that every member is provided access to the right programs that support your business success, and sometimes it starts with your wellbeing. Having access to a team of professionals is as important to us as any other service we can offer you. 

Ticketing & Schedule Changes

When you join Onvigo, you have access to air consolidation unmatched in the industry. But we don’t just stop there. When you book your client’s airfare through our in-house airline consolidation our support team will handle those airline schedule changes on your behalf. We will monitor the ticketing queues to ensure that any change that affects your files and your clients are handled right away to support you and your business. Never worry about a misconnection, flight changes, or cancelled flights affecting your clients or your business again.

Our Commitment To You

Every support department has an SLA (Service Level Agreement). It is our promise to you to ensure timely execution of your support needs. Whether you are reaching out to us via telephone, email, live chat or the ticketing system, we will respond to your query and provide the answers and support you need.

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